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Cancellation and Return Policy

FOR THE DELIVERY OF GOODS 

The right of withdrawal can be applied to all non-perishable products available at the cinqueterreriviera.com/shop (for example books, gadgets, kitchen utensils, etc.).

You cannot return:

  •  products that may deteriorate or with a short shelf-life (food, including alcoholic and non-alcoholic beverage);
  • sealed products that cannot be returned for hygienic or health protection reasons (cosmetics);
  • products that have been opened after delivery;
  • customised products;
  • orders with an invoice issued;
  • goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.

In case of food purchase 

you have the right to cancel this contract within 1 day (24 hours) without giving any reason. The cancellation period will expire after 1 day (24 hours)  from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must immediately inform us at Cinque Terre Riviera snc di Paola Rossi e Miriana Rovaron, Via Roma 24, 19018 Vernazza (SP) – Italy Phone number: + 39 0187 812123, Email address: info@cinqueterreriviera.com on your decision to cancel this contract by a clear statement  with a message sent by e-mail.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

In case of non-food items purchase

you have the right to cancel this contract within 14 day (24 hours) without giving any reason. The cancellation period will expire after 14 day (24 hours)  from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must immediately inform us at Cinque Terre Riviera snc di Paola Rossi e Miriana Rovaron, Via Roma 24, 19018 Vernazza (SP) – Italy Phone number: + 39 0187 812123, Email address: info@cinqueterreriviera.com on your decision to cancel this contract by a clear statement  with a message sent by e-mail.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 7 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement apart from credit card fees or any other bank fee. 

The right of cancellation is subject to the following conditions:

I. The right applies to a Product purchased in its entirety; therefore, if the Product is composed of multiple components or parts the cancellation may not be exercised only on a part of the purchased Product.

II. In case of exercise of the right of cancellation, cinqueterreriviera.com shall refund the Customer the full amount of the returned Products, including shipping expenses, if any, within 14 days from the date in which the notice of cancellation was received, without prejudice to the right of cinqueterreriviera.com to suspend the payment of the reimbursement until the actual receipt of the Products. The reimbursement shall be carried out using the same payment method used by the Customer, unless he/she has specifically requested a different method. For money transfer or cash on delivery payments, Customers are bound to provide the banking information where they want their claim to be reimbursed (accounts holder, Bank name and address and IBAN).

III. In order to guarantee the free return of Products pursuant to article 8 below, the Products shall be returned in the same box in which they were received.

IV. In addition to the cases indicated in Article 1 above (customer not consumer and/or requiring the invoice), the right of cancellation is excluded in the following cases:

– orders of tailored or clearly personalised Products;

– orders of Products which are likely to deteriorate or expire rapidly;

– orders of sealed Products which are not suitable to be returned for hygienic reasons or connected to the protection of health or that were opened after the delivery.

With reference to the above cases where the cancellation right is excluded, the Customer is aware and agrees that among the Products that “are likely to deteriorate or expire rapidly” are included both all food Products (including wines, spirits and beverages) and cosmetics, because the features and qualities of these types of Products are subject to change even as a result of improper storage. Therefore, for reasons of hygiene and for the protection of Customers, the right of withdrawal applies only to Products purchased on the Website that may be returned to Eataly Net and remarketed without danger to the health of the consumers (e.g. books, gadgets, kitchen utensils, etc.).

In the cases of exclusion of the right of withdrawal, Eataly Net shall return the purchased Products to the Customer, charging the shipping costs to him/her.

FOR PURCHASE OF DIGITAL CONTENT

You have the right to cancel this contract within 1 day (24 hours) without giving any reason. The cancellation period will expire after 1 day (24 hours) from the day of the conclusion of the contract. To exercise the right to cancel, you must inform us at Cinque Terre Riviera snc di Paola Rossi e Miriana Rovaron, Via Roma 24, 19018 Vernazza (SP) – Italy Phone number: + 39 0187812123  Email address: info@cinqueterreriviera.com on your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).  To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 1 day from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement apart from credit card fees or any other bank fee.
We will deny access to the digital content as soon as we will receive your return request, without undue delay and in any event not later than 1 day (24 hours) from the day on which you communicate your withdrawal from this contract to us. 

RETURN AND REFUND SAMPLE

To return goods you you may use the attached model cancellation form, but it is not obligatory.

Subject: CINQUE TERRE RIVIERA / SHOP
Withdrawal from the order number ……….

Sender: (Name and address, telephone number and email of those who placed the order)

 We hereby inform you that, pursuant to Legislative Decree no. 206/05, intend to withdraw from the contract in question.

I will provide to give you back the goods received at my expense and care, after having received the authorisation number to the withdrawal, in the manner think fit and in accordance with the provisions in the General Conditions of Sale and regulations on the subject, the / the product / i:

description ……………………………………………. amount ……. price paid ……….

description ……………………………………………. amount ……. price paid ……….

So I invite you to give me back the sum of € ……….

More Regards

Signature

For any further notification regarding complaints,
the client may use the following e-mail address: info@cinqueterreriviera.com

The right to cancel does not exist for the following contracts:

  •  products that may deteriorate or with a short shelf-life (food, including alcoholic and non-alcoholic beverage);
  • sealed products that cannot be returned for hygienic or health protection reasons (cosmetics);
  • products that have been opened after delivery;
  • customised products;
  • orders with an invoice issued;
  • goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
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